Faq
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What services does ResQ offer?
ResQ offers complete restoration services including water damage restoration, fire damage restoration, wind damage restoration, and emergency plumbing services.
How quickly can ResQ respond to an emergency?
We have a 60-minute response time for emergencies, 24/7. We understand the stress and uncertainty you’re facing during an emergency, which is why our control room is staffed around the clock, every day of the year. Our team is always ready to respond, providing immediate support and guidance from the moment you call. Whether it’s the middle of the night or a holiday, you can count on ResQ to be there when you need us most, starting the restoration process quickly to minimize damage and restore your peace of mind.
What areas does ResQ serve?
ResQ serves Buford, Georgia, and surrounding areas within a 30-mile radius. Our service area includes Buford, Lawrenceville, Norcross, Suwanee, Cumming, Duluth, Flowery Branch, Braselton, Sugar Hill, Oakwood, Alpharetta, and Winder. If you’re unsure whether your location is within our service area, please don’t hesitate to call us. We’re committed to helping as many people as possible in times of emergency.
What types of insurance does ResQ work with?
ResQ works with all types of insurance and boasts a 100% Insurance Acceptance Rate. We collaborate with leading insurance providers, including State Farm, Liberty Mutual, USAA, and Allstate, to name a few.
Can ResQ help with insurance claims?
Yes, ResQ assists with the entire insurance claim process, from documentation to liaising with insurance companies. Our advanced ResQ platform revolutionizes this process with Precise Insurance Reporting, documenting every detail in just 3 hours. We capture 3D 360 degree photos, videos, and notes, organizing them by room. Our AI-driven system generates comprehensive reports instantly, telling the complete story of the loss. By handling all aspects of the claim process with accuracy and efficiency, we lift the burden off your shoulders, allowing you to focus on recovery while we manage the complexities of your insurance claim.
Is ResQ certified and licensed?
Yes, ResQ is fully certified and licensed, with all the necessary credentials to operate in Georgia. Additionally, ResQ holds an IICRC (Institute of Inspection, Cleaning, and Restoration Certification) certification, specifically adhering to the IICRC S500 standards for water damage restoration, IICRC S520 for mold remediation, IICRC S300 for upholstery cleaning, IICRC S100 for carpet cleaning, IICRC S550 for commercial drying. This ensures that all restoration projects are completed to the highest industry standards.
Does ResQ offer free estimates?
Yes, ResQ provides free, no-obligation estimates for all restoration services. We value transparency, ensuring that our clients understand the scope of work and the associated costs before any project begins. Whether it’s fire damage, mold remediation, or any other restoration service, we are committed to delivering reliable, high-quality service.
Water Damage
Is my insurance going to cover this water damage to my home?
Most homeowners insurance policies cover sudden and accidental water damage, such as from burst pipes or appliance malfunctions. However, coverage can vary based on the source of water and your specific policy. At ResQ, we work with all types of insurance and have a 100% Insurance Acceptance Rate. Our detailed documentation and expertise in liaising with insurance companies ensure you get the maximum coverage possible for your water damage restoration. We’ll guide you through the entire claims process, making it as stress-free as possible during this challenging time.
What should I do immediately after water or fire damage occurs?
Ensure your safety first, then contact ResQ immediately at our 24/7 emergency number 877-379-4496. Our team will be On-Site in 60 minutes to assess and address the situation.
Remember, ResQ is your trusted partner in crisis. We’re here to provide rapid, professional assistance to protect your property and give you peace of mind. Our swift response and expertise in water damage restoration can make a significant difference in mitigating long-term damage and costs.
How long does it take to dry out water damage?
The time required to dry out water damage varies based on the severity of the damage and the type of structure involved. On average, the drying process takes between 3 to 5 days. However, this can vary significantly depending on factors such as the extent of the damage, the volume of affected contents, any necessary demolition, and the presence of hazardous materials.
How do you restore water damage?
We provide free property inspections to evaluate the extent of water damage and create a detailed restoration plan. Following the inspection, we remove excess water using pumps and extraction tools, and we may remove any materials that cannot be restored. Once the water is cleared, we use dehumidifiers and specialized drying equipment to return the area to its pre-loss condition, with the drying process continually monitored. Additionally, we clean and deodorize any restorable contents and affected areas of the structure.
Fire Damage
What is the first thing I should do after a fire?
Experiencing a fire at your home or business can be traumatic and stressful, and knowing the right steps to take afterward can feel overwhelming. The first thing to do is to contact ResQ and your insurance company for immediate assistance, particularly if you’ve been displaced. Next, try to locate essential documents, such as your driver’s license and other important records. However, do not enter the structure unless the fire department has confirmed that it is safe to do so.
Does ResQ provide temporary food & housing during fire damage restoration?
Yes, ResQ provides temporary shelter and meals for those affected by fire damage. We understand the challenging situation customers face and have helped over 10,000 individuals find comfort during crisis. As part of our commitment to go beyond just property restoration, ResQ covers all expenses for temporary housing and meals during the restoration process.
Can smoke damage be removed?
Yes, smoke damage can be removed. Our expert team handles all aspects of smoke damage removal, including:
- Eliminating soot and residue from surfaces
- Removing persistent smoke odors
- Cleaning and restoring affected walls, carpets, and furniture
At ResQ, we understand that smoke damage extends beyond visible burns. With over 10 years of experience in fire damage restoration, we bring both expertise and empathy to every situation. Our goal is not just to clean up smoke damage, but to fully restore your property and provide peace of mind during a challenging time.
Can I clean smoke & soot myself after a fire?
Cleaning smoke damage yourself after a fire is possible, but it can be challenging and may not always be effective. Smoke damage often requires specialized techniques and equipment to fully remove soot, odors, and residues from various surfaces. Additionally, improper cleaning methods can sometimes worsen the damage or spread contaminants.
For best results, it’s advisable to consult professionals who are trained in smoke and fire damage restoration. They have the expertise and tools needed to handle the complexities of smoke damage and ensure a thorough and effective cleanup.
Wind Damage
Is storm damage covered by insurance?
Storm damage may be covered by your insurance policy, but you’ll need to contact your agent to determine the specifics of your coverage. It’s important to ensure that your home is maintained to a reasonable standard; otherwise, it might be challenging to prove that the storm caused the damage rather than issues related to poor maintenance or general wear and tear.
What should I do if a tree falls on my house?
If a tree falls on your house, first ensure everyone’s safety and evacuate if necessary. Call emergency services if there’s immediate danger. Next, contact ResQ at 877 379 4496 for a rapid response in 60 minutes. Document the damage if it’s safe to do so. Avoid attempting any DIY repairs and wait for our professional assessment. We will handle all aspects of storm damage, including insurance claims, to ensure you receive the maximum coverage. From emergency repairs to full restoration, ResQ is equipped to manage every part of the process.
What do you do after storm damage?
Immediately after a storm, it’s important to ensure the area is safe before inspecting for damage. Hazards such as downed power lines, live electricity, contaminated water, and debris can pose risks. Once you’ve confirmed it’s safe, check both the inside and outside of your home for damage. Secure your property if there are any breaches, such as boarding up openings. If you discover an internal water leak, turn off the water supply to prevent further damage. Also, inspect your yard for fallen trees and other damage, including to fences, sheds, vehicles, and equipment. If you find storm-related damage, contact your insurance agent to discuss the next steps.
How quickly can ResQ respond to storm damage?
ResQ provides 24/7 emergency storm damage repair services and will be On-Site within 60 minutes of your call. Our team is ready to handle all aspects of wind & storm damage, from initial assessment to complete restoration.
Emergency Plumbing
What qualifies as a plumbing emergency?
Plumbing emergencies include burst pipes, severe leaks, flooding, sewage backups, and no water supply. Any situation that poses immediate risk to your property or health requires emergency service.
How quickly can ResQ respond to a plumbing emergency?
ResQ offers 24/7 emergency plumbing services and will be On-Site in 60 minutes of your call. Our local plumbers are always ready to respond, even on weekends and holidays.
Does homeowners insurance cover emergency plumbing repairs?
Many homeowners insurance policies cover sudden and accidental plumbing damage. ResQ has a 100% Insurance Acceptance Rate and can help you with your claim to ensure maximum coverage for emergency repairs.
Can ResQ handle both residential and commercial plumbing emergencies?
Yes, ResQ is prepared to handle plumbing emergencies in both residential and commercial properties. Our experienced team can address issues ranging from home pipe bursts to large-scale commercial plumbing system failures.
What should I do if I have a burst pipe?
For a burst pipe, first shut off your main water supply. Then call ResQ immediately at 877 379 4496. While waiting for our team to arrive, try to remove valuable items from the affected area if it’s safe to do so.